Shipping Details and Policy

1. Deliveries

• 1.1 The Company makes every effort to assure that the information supplied on the site is accurate. Where delays and out of stock situations occur, every effort will be made to inform you.
• 1.2 The Company does not normally deliver via courier outside the borders of South Africa. All goods to international addresses are usually sent via airmail parcel post. Delivery usually takes places within two or three weeks after dispatch – however, seasonal peaks and delays at customs etc are outside the control of the Company and deliveries may take longer. It is possible to courier goods to international addresses. The costs are determined on an ad hoc basis.
• 1.3 For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification.
• 1.4 You agree to make yourself available at the delivery address you provide to accept delivery.
• 1.5 Any person other than yourself who receives the Products at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf. The Company may at its discretion, insist that delivery may only be accepted by the person who placed the order (you the customer) and refuse to release the products to any other party, whether authorized by you to receive the products or not.
• 1.6 Should you not be able to make yourself available to accept the products at the provided delivery address, you agree to inform the Company in a written format. You agree that The Company has the right, which it may exercise at its discretion, to insist on the provision of additional verification information and/or a new delivery address where you are available to accept delivery. Additional verification information could include, but is not limited to, faxed copies of your identification document and other proofs of identity and copies of any credit card used in payment.
• 1.7 Should the purchase have been made via credit card, the Company may at its discretion, insist that the card used in the purchase be produce, a copy made, and a signature provided at the time of product delivery.
• 1.8 The Company reserves the right to charge an additional delivery fee should it be required to make a further delivery or collection if no one is at the delivery address to receive the Products or hand over the returned Products, as the case may be.
• 1.9 Should no-one be in attendance at the time of delivery, the driver will retain the Products and a notice will be left at the delivery address to this effect. The driver will attempt to contact you to make new arrangements for delivery or collection.
• 1.10 The Company has outsourced all delivery and collection arrangements. Accordingly, the Company shall not be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.

2. Courier Services (SWE — Siyanqoba Worldwide Express)

Domestic deliveries are handled by SWE (Siyanqoba Worldwide Express). The following services are available depending on your location and urgency.

2.1 Domestic Services

2.2 Volumetric Weight

All shipments are charged by actual mass or volumetric weight, whichever is greater. Volumetric weight is calculated as:

Volumetric weight (kg) = (Length cm × Width cm × Height cm) ÷ conversion rate

2.3 Insurance

Insurance can be requested by completing the relevant section on the SWE waybill. The premium is calculated at 2% of the declared value, with a minimum of R75.00. No liability will be accepted for consequential loss. Second-hand goods may require assessment prior to dispatch.

2.4 Restricted & Prohibited Items

The following items will not be accepted for courier:

• Dangerous or hazardous goods
• Dry ice
• Flammable or toxic goods
• Valuables — jewellery, diamonds, gold, etc.
• Cash, coins, negotiable documents or traveller's cheques
• Firearms, weapons or weapon parts
• Gambling devices
• Foodstuffs & perishables
• Live animals or plants

If you need to send any of the above, please contact us so we can arrange the appropriate mode of transport.

2.5 Proof of Delivery

Proof of delivery is available from SWE's customer service department or online at www.swe.co.za.

3. Products

• 3.1 Risk in the Products shall pass to you upon delivery of the Products at the delivery address chosen by you. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company and such Products shall be returned and/or surrendered to the Company following receipt of a default notice from the Company.
• 3.2 The colours which are displayed on this website are intended to appear as precise as possible. Depending on the monitor of your computer, we cannot guarantee the actual colours you will view, thus we cannot be liable for the colour your monitor will display.
• 3.3 The Company’s sample policy is as follows:
• 3.3.1 Samples are available for purchase and collection.
• 3.3.2 Samples with an individual product price of less than R50 excluding VAT may not be returned.
• 3.3.3 Samples with an individual product price of R50 excluding VAT or more may be returned for a refund or credit.
• 3.3.4 Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
• 3.3.5 It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
• 3.3.6 Damage to any part of sample or packaging will result in samples not being accepted for return.
• 3.3.7 Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
• 3.3.8 EFT refunds are processed every Friday.
• 3.4 The Company’s branding policy is as follows:
• 3.4.1 Vector artwork is the preferred format for artwork.
• 3.4.2 We only accept PC format artwork.
• 3.5 What to consider when preparing your artwork:
• 3.5.1 To avoid font substitutions, convert all fonts to curves
• 3.5.2 If typesetting is requested, please include the font and size
• 3.5.3 A colour separated file should be sent for multi-colour imprints artwork. Digital printing is an exception to this
• 3.5.4 The file formats that we accept for artwork are: .cdr black / .eps / .ai / .pdf /. fh / Corel Draw/ Pdf eps or a high-resolution.jpg or .tiff.
• 3.5.5 The formats that we do not accept include; Word files, .gif, .jpeg (under 600dpi) and Power Point.
• 3.5.6 The client must tell their Account Executive their delivery date. Once 60% deposit has been received and artwork has been approved branding will begin. The electronic artwork must be directly forwarded to your Account Executive at the Company. Once written approval has been received of layouts, contact your Account Executive to confirm that they have received your approval.
• 3.6 The Company cannot take responsibility for non-delivery of orders if layout approval is not received. The Company cannot take responsibility for missed deadlines if proof of payment has not been received and confirmed by your Account Executive.
• 3.7 If cheques are deposited into our bank account, branding will only commence once payment has cleared (for clients not on payment terms). For fast clearing of orders please e-mail Coralee@tensim.co.za
• 3.8 Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
• 3.9 The Company’s warranties policy:
• 3.9.1 Please note that warranties are not applicable to ordinary wear and tear.
• 3.9.2 The Company and/or manufacturer of the product(s) will not be in obligation of honouring any warranties applicable to products that have been changed in conflict of the instructions, or after delivery to the delivery address provided by you, the products or property in which the products are installed have been subject to abuse or misuse.

Queries

If you have any questions or concerns arising from this privacy policy, please contact us:

Email coralee@tensim.co.za

Call 082 851 6123 (from within South Africa.)

+27828516123 (from outside of South Africa.)